Where is your business based?

Petit Mail is an online-based store.  I work from my home studio in Newfoundland and Labrador, Canada. 

What currency are your prices in?

All prices are in Canadian dollars. 

What forms of payment do you accept?

All payments are processed via our direct checkout shopping cart, powered by Stripe.

We accept a wide variety of payments, including Visa, Mastercard, Discover, and American Express)

Our checkout is safe, secure and our shop never has access to your personal payment details - just your confirmed shipping address to receive your order). 

When will my order ship?

Petit Mail subscriptions usually mail out around the 15th of each month. Please indicate your preferred start month if different from the current month. 

Pen Pal Letter Writing Sets are ready to ship and will mail out within 1 week of purchase. 

How long will it take for my Petit Mail subscription to arrive?

All orders are shipped via Canada Post lettermail and arrival time will vary depending on geographic location.

If you have NOT received your first Petit Mail subscription within 1 month of ordering, please contact alison@thepetitcadeau.com

How can I update our Petit Mail subscription mailing address?

Please send an e-mail to alison@thepetitcadeau.com with recipient (child's) name and updated mailing information (including P.0. Box number, if applicable).

Have another question?

I love hearing from you.  Please contact me at: alison@thepetitcadeau.com

I generally respond within 24 hours during regular business days (Monday - Friday)